Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it with you when you come to International to begin the repair process and will do the rest.

 

Generally no. When reviewing the damages to your vehicle our primary concern is to ensure that the structural integrity of the vehicle is intact. If the structural integrity of the vehicle is intact, then only when the cost of repair exceeds the appraised value of the vehicle that will be considered as a total loss.

Today's modern factory-finishes incorporate multiple layers of highly specialized paints. International has made a major investment in a finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches to its original color. We take special pride in our ability to match factory finishes as the final step in the restoration process.

 

Yes. Just let your advisor know what other work you would like to get done, so that he or she can make the necessary arrangements.

 

>>HOW LONG DOES IT TAKE TO COMPLETE THE REPAIRS TO MY VEHICLE?

Your advisor can give you an estimate of the time that will take to complete the repairs. Be sure to check with your advisor for the specifics on your vehicle.

Yes, we would be happy to provide this service to you. We want each of our customers feel their visit to International is a positive experience and will work diligently towards that goal. We provide pickup and delivery service as well.

 

If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car, if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out, if you have rental coverage and what your specific limitations are.

 

You will be notified when your vehicle is ready to be picked up. Please don't forget leave your contact phone number with us. Feel free to call or e-mail your advisor during the repair process if you have questions.

Yes. International guarantees all repairs with a limited lifetime warranty.

 

The easiest and most convenient way to pay for your repairs is using major credit cards. We accept Visa and Mastercard. Cash, cashier checks and insurance checks are always welcome.

***No personal checks

Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.